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WorkEasy for "Road Warriors"
No other solution gives you the power and flexability you need to professionaly manage calls from the road.
A WorkEasy Virtual Assistant is usually answers incoming calls with your company or personal greeting and then asks the caller to hold a moment and then plays a professional music on hold program while the system attempts to reach you at your current ring-to destination(s). If you want to give callers the option to bypass outdialing you, you can instruct them in your greeting to simply press 0 at anytime to leave you a message. Here is an example of how WorkEasy can be setup to be your ultra professional and reliable Virtual Assistant.
"Thank you for calling Dan Smith with SafetyNET Insurance, your personal expert for all of your insurance needs. Please hold one moment while we transfer you to Mr. Smith."
Total price for above sample configuration: only $29.95/month plus usage
What do I hear when a call rings through to me?
When you answer a call from WorkEasy, the system greets you and announces the call, "WorkEasy call for," (your name), from (city and state call is from). WorkEasy then gives you several call screening options including hearing the telephone number the call is from. Of course, you may make your selection at any time during the recording. For example:
"WorkEasy call for "Dan Smith" from Pheonix Arizona.
To accept the call press 1,
To send it to voicemail press 2,
To have the caller continue to hold press 3,
or press star to hear the callers phone number."
What does the caller hear during this time?
Immediatly following your initial greeting your caller will hear a pleasent recording saying "One moment please," and then they listen to a professional music on hold program - NO dead air, NO innappropriate music, NO controversial talk radio, NO advertisments promoting anyone elses business!
What happens if I don't answer?
If your line is busy or rings no answer, WorkEasy will automatically send the caller to your voice mail box (or attempt to reach you at a second number and then send it to voice mail). If you opt to have hours of operation and a caller tries to reach you "after hours", WorkEasy will send them straight to voice mail without ringing you first.
Can a caller bypass calling me and go straight to voicemail if they just need to leave me a message with some important information?
Sure! All you do is instruct callers during your initial greeting to press 0 go straight to voicemail at anytime. You can let them know that you will be promptly notified of their message. You can then have WorkEasy page you, send you an email notification or even notify your digital cell phone with an alpha numeric message identifying that you have a message and from whom.
Can I change the number WorkEasy rings me at?
Sure you can! All you do is log into your admin menu (by dialing your toll free number and entering your passcode) and changing the number the system tries you at. It's fast,easy and immediate!
How are after hours calls handled?
WorkEasy enables you to establish your own business hours and have any calls that come in after hours go straight to voice mail so your not disturbed and callers aren't floating around trying to reach you. WorkEasy even allows you to recorda seperate "after hours" voicemail box greeting so you can let customers know they've reached you after hours, what our normal hours are and instrcut them to leave you a message so you can get back to them the next business day.
Can callers send a fax through to the same toll free number?
Sure. Adding faxmail to your account gives your customers single number access to both you, your voicemail, pager and fax! You can choose to be notified when you get a fax and either call in to the system and have it delivered to whatever fax number your currently at or choose to recieve it via email and view it on your PC and print it out on your printer. No more having to delay a deal until you get back to the office to check your fax machine or find out when you get their that it was jambed or on the blink!