Automated Order Taking And Answering Service

Take Orders In Your Sleep!

WorkEasy gives you the ability to provide your callers with information and take their order around the clock without having to take a single call!

A typical Automated Order Taking system is setup with your company greeting followed by a menu of options. Based upon your caller's selection, WorkEasy will handle the call appropriately. Here is just one example of how you can set WorkEasy up to take your orders.

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Sample Application

Click to Hear Demo

"Thank you for calling Vita Vitamins, the all natural alternative for better health. If you know the extension of the person you wish to reach you may enter it at any time.

  To listen to information about our exciting all natural products press 1.
  To place an order now via our automated order entry system press 2.
  To speak with a helpful sales representative press 3.
  For Customer Service, press 4.
  Or, you may press 0 or stay on the line for assistance."

Features Utilized:
• Basic Service ($19.95)
• Auto-Attendant ($10.00 includes 3 Menu Items FREE)
• 1 InfoBox (included FREE)
• 1 Order Entry Mailbox (included FREE)
• 1 Department (included FREE)

Total price for above sample configuration: only $29.95/month plus usage

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Sample Order Entry Mailbox Script

Introduction

"Thank you for choosing Vita Vitamins for better health! You may pay for your order with your VISA, Master Card, or American Express. We will now hold for up to one minute to allow you to gather your credit card information. You may press any key when you are ready to proceed.

Instructions

Please speak clearly and spell any words that may be of difficulty to us. Please press one after each response to proceed to the next question."

Question 1
"Please speak and then spell your first and last name, and then press 1."

Question 2
"Please speak and then spell the complete address you would like your order shipped to, and then press 1."

Question 3
"Please tell us which vitamins you would like to order today identifying the name and quantity of each item, and then press 1 when finished."

Question 4
"Please speak your credit card number, and then press 1."

Question 5
"What is your credit card's expiration date?"

Question 6
"Please speak and then spell the exact name that appears on your card, and then press 1."

Question 7
"Please tell us the address your credit card statement is mailed to if different from your shipping address.  If it is the same, please say same, and then press 1."

Close
"Thank you for your order. Your Vita Vitamins will be shipped promptly and should arrive at your home within the next 1 to 2 weeks. If you have any questions or concerns regarding your order please call our customer service department.  Thanks again and have a healthy day."

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Frequently Asked Questions

• How does and Order Entry Mailbox work?

• How do I get my orders?

• What do I hear if I choose to have calls rings through to me?

• What does the caller hear during this time?

• What happens if I don't answer?

• What if I don't want to answer any calls live?

• What is an InfoBox and how's it work?