Voice Mail Voice Mail & Virtual Office Toll Free Phone Services 1-800-WORK-EASY   
1-800-967-5327
| |
Guarantee
In business since
1988!
 

How to Contact Us

We love to hear from you!  Here's how to get in touch.

Our hours of operation are from 8:30 to 3:30, Monday through Friday, Pacific Standard Time (that's 11:30 - 6:30 Eastern or 10:30 - 5:30 Central).

Corporate

Phone:

1-800-967-5327 (or 1-800-WORK-EASY)

Fax:

1-253-858-0802

Mailing Address:

WorkEasy Corp.
12808 Pt. Richmond DR NW
Gig Harbor, WA 98332


Sales

Phone:

1-800-967-5327 x 620

Email:

service@workeasy.com


Customer Service

Phone:

1-800-967-5327 x 630

Email:

service@workeasy.com


Technical Support

VERY IMPORTANT ! ! !
If you receive a message when calling your number that says, "This number is being checked for trouble, please try your call again later," it means your account has either run out of prepaid funds or has reached it's pre-approved credit limit.  This is our way of playing a "customer friendly" message so that your customers won't know - just you and us. If you receive this message, please do not expect us to "Loan" you money or raise your credit limit if you are past due.

If this happens during our normal business hours please contact a Customer Support Representative to make other payment arrangements (i.e. alternate credit card). If this happens after hours please note that our after-hours technical support personnel cannot loan you money or charge a different credit card! Please use the Control Panel or contact Customer Service during our normal business hours.  However, if you are certain your credit card is fine and you have already checked with your bank/credit card issuer and you suspect there is a different reason for the problem please call extension 911 and leave a message. A technician will be alerted and look into the problem for you and reply back.

Outages and other Emergencies

While problems are extremely rare they can and do happen on occasion.  Please, please , please do not "put up with" a problem or wait for it to go away.  We strive to offer flawless service and will promptly attend to any problem that you may have with your number or your account setup.  But we can only fix what we know about.  

Below are some problems that would need to be addressed right away if they happen any time you dial your toll free number: You get:

  • a regular busy
  • a fast busy
  • no answer at all
  • an "all circuits are busy" message
  • echo
  • poor sound quality (disregarding cell phone calls)
  • one way audio (the caller cannot hear you or you cannot hear your caller).

If you experience any of these problems during hours (8:30 a.m. - 3:30 p.m. pacific time), please call customer service right away at 1-800-967-5327 for prompt attention.

Please be sure to note the time of your call and what number you were dialing or what number the call came from (you can do this by pressing the star key during the call announce, or by referenceing your voice mail message envelope or email message notification. We need this information to find the call example in our logs. We CAN NOT open a trouble ticket without this information.

If you experience one of these problems after-hours, please call 1-800-967-5327 and enter extension 911 to leave a detailed message for the technician on call. Please be sure to include your name, your toll free number, a detailed description of the problem including the time of the problem call, the number you were dialing or the telephone number of the person calling you along with your call back number.

If you try to call us and you get an "all circuits are busy message" or some other network recording, then it is likely that their is a network outage with our long distance carrier (MCI Worldcom).  If this is the case we are probably already in contact with our carrier to have them resolve the issue.  You are always welcome to contact us via email or fax to get a status report and estimated time for repair.  Also look for immportant messages, such as network outages or scheduled upgrades, that are emailed to all customers.

Contact:

Customer Service

Phone:

1-800-967-5327 Extension 911 After Hours
(During hours PLEASE call Customer Service at x630)

Fax:

253-858-0802

Email:

service@workeasy.com


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